Operational trust framework governing platform integrity, data protection principles, and transparency commitments for digital identity infrastructure.
Infrastructure designed for reliability, availability, and predictable performance supporting mission-critical identity operations.
99.99% uptime SLA with multi-region failover and automatic recovery mechanisms. Real-time status monitoring and incident communication.
Sub-second API response times under normal load conditions. Automatic scaling infrastructure maintaining performance during demand spikes.
Scheduled maintenance windows with advance notification. API versioning ensures backward compatibility during platform evolution.
24/7 operations team with defined escalation procedures. Transparent incident postmortems and corrective action documentation.
Maximum 52 minutes downtime annually
95th percentile response time
Critical issue acknowledgment
Collection limited to data required for identity verification and signature operations. No ancillary data gathering for analytics or behavioral profiling.
Data used exclusively for stated verification and signing purposes. No secondary use for marketing, advertising, or unrelated business operations.
Configurable retention periods aligned with regulatory requirements. Automated deletion after retention expiry with cryptographic proof of erasure.
Privacy-by-design architecture implementing data protection principles throughout platform operations and customer data lifecycle.
Geographic data residency controls ensuring customer data remains within configured jurisdictions. Multi-region deployment supporting data localization requirements.
Role-based permissions with principle of least privilege. All data access logged to immutable audit trail with user attribution.
Documented incident response procedures with defined notification timelines. Transparent communication regarding security events affecting customer data.
Support for access, rectification, erasure, and portability requests. Self-service interfaces for data subject rights exercise where technically feasible.
Open communication regarding platform operations, security practices, and data handling procedures.
Public documentation of security architecture, encryption standards, and compliance certifications.
Clear documentation of data collection, processing, storage, and retention procedures.
Real-time platform status visibility and transparent incident communication.
Structured governance framework ensuring accountability, compliance oversight, and continuous platform improvement.
Dedicated compliance function monitoring regulatory developments and maintaining certification programs. Regular internal and external audits.
Information security management system following ISO 27001 framework. Regular risk assessments and security control validation.
Formal change management procedures for platform modifications. Testing protocols and rollback capabilities for all production changes.
Regular platform capability assessment and enhancement planning. Customer feedback integration into product development roadmap.
Vendor risk management program ensuring third-party service providers meet security and compliance standards.
Due diligence procedures for third-party service providers handling customer data or supporting critical infrastructure.
Transparent documentation of subprocessors involved in platform operations with advance notification of changes.